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GENERAL IT SERVICES - POLICIES AND PROCEDURES
 
IT Functional Responsibilities

The IT Department areas of responsibility are the following:
  • Develop, support, protect, and maintain all information technology assets and infrastructure, including providing help and support to the user community whenever required.
  • Coordinate and efficiently administer all information technology functions, including email service, voice and data communications systems and the ERP (Enterprise Resource Planning) solution - Banner.
  • Formulate, recommend, implement, and administer information technology strategic plans and policies.
  • Negotiate, acquire, and facilitate the installation of all information technology products and services, and administer and monitor all contracts with information technology consultants, vendors and installers.
  • Conduct continuous research into the information technology market and make recommendations as appropriate regarding acquisition or upgrade of information technology hardware/software/services.
IT Policies

Use of Computing Systems and Services.
Printers and Copiers.
Electronic Mail.
Privacy of AUK Computer Users.
Information Technology Security.
Copyrighted Software and Information.


 
 
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American University of Kuwait
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Tel: +965 2224 8399