Staff Positions

Reports to: Director of Academic Advising Center

Scope and Purposes:

Under the direct supervision of the director of the Academic Advising Center, the academic advisor provides academic advice and educational planning for current students.


Essential Duties and Responsibilities: (not all inclusive)

  • Advises students about academic requirements, selection of courses, and general educational planning; answers students’ inquiries and resolves problems related to curriculum and course prerequisites.
  • Helps students understand and interpret academic policies and guidelines.
  • Enhances students’ academic performance by advising at-risk students recommended through various early-warning programs.
  • Maintains accurate student files.
  • Refers students to appropriate University resources.
  • Reviews student files to ensure deadlines are met for completing various graduation requirements.
  • Conducts faculty academic advising training sessions; serves as a resource for faculty when needed.
  • Assists faculty advisors and/or other counseling personnel for compiling data and annual reports.
  • Collaborates with other AAC staff in developing University events related to AAC or AALSS.
  • Performs supplemental administrative activities and other duties as assigned.

Qualifications:
  • Bachelor’s degree required; and demonstrated understanding of role in academic advisement.

Skills/Abilities:
  • Excellent student service and leadership skills.
  • Excellent written and spoken English communication skills.
  • Excellent problem-solving.
  • Able to effectively work with a diverse student population.
  • Able to effectively interact with administrators, students, faculty, and colleagues.
  • Able to deal with interruptions throughout the workday.
  • Able to interpret, articulate, and implement policies.
  • Able to maintain confidentiality.
  • Able to work some flexible hours.
  • Able to travel on AUK’s behalf.

How to Apply:  
Interested applicants are encouraged to submit:

  • A cover letter
  • Curriculum vitae 
  • Names and contact details of three personal references.
  • Copy of valid Civil ID front and back.  

In completing your application, please quote position code number in the email subject line:

Academic Advisor - AAC - AA/AAC/18052021

Information should be sent to careers@auk.edu.kw

Please Note:

  • The applicant must possess a valid residency in Kuwait.
  • Incomplete applications will not be considered.
  • The position will remain open until filled.
  • Only selected candidates will be contacted.

Reports to: Admissions

Scope and Purposes:

This position will handle all external student recruitment, prospect marketing initiatives for the Office of Admissions, and is responsible for admitting students into the appropriate level at AUK to ensure that the University’s admission targets are achieved while meeting all requirements from AUK and the Council of Private Universities.


Essential Duties and Responsibilities: (not all inclusive)

  • Responsible for making all admission decisions in Banner and ensuring that these decisions are consistent with AUK admission standards for various student categories and that they meet all Council of Private Universities requirements.
  • Generates all admission letters and communication pieces through the communication flow in Banner.
  • Coordinates secondary school recruitment and visitation plans.
  • Manages prospective student data and applicant data collection and entry into Banner.
  • Develops comprehensive communication techniques, including data mining and mail merge through the high school database.
  • Responsible for identifying the correct admission categories for all applicants, ensuring that all students satisfy the University’s admission criteria and requirements specified by the Council of Private Universities, Ministry of Higher Education.
  • Develops and runs queries to ensure quality control functions.
  • Ensures all required materials required to complete the admissions file have been received.
  • Synchronizes applicant files with the Banner record prior to transferring them to the Office of the Registrar.
  • Initiates the Transfer Credit Evaluation process for all transfer applicants.
  • Coordinates schedules and daily operations with the director of admissions.
  • Greets walk-ins, answers in-person, telephone, e-mail, and fax inquiries as needed.
  • Responsible for training of Office of Admissions staff, ensuring cross-training and teamwork of departmental staff.
  • Collaborates closely and regularly with members of the Office of the Registrar.

Qualifications:
  • Bachelor’s degree required, master’s degree preferred.

Experience:
  • Demonstrated experience with MS Office software.
  • Understanding of integrated information systems.
  • Experience in college/university admissions or recruitment.
  • Must have experience working effectively as a team member with and for multicultural/multilingual populations.

Skills:
  • Excellent spoken and written English and Arabic.
  • Helping individuals identify, analyze, and explore personal needs, values, problems, and goals.
  • Ability to present information interactively.
  • Sorting and retrieving data.
  • Ability to deal with walk-in and telephone enquiries throughout the workday.
  • Ability to work some flexible hours.
  • Ability to travel or drive on behalf of AUK.
  • Ability to work well with students as well as prospective students, parents, University faculty, and administration.

How to Apply:  
Interested applicants are encouraged to submit:

  • A cover letter
  • Curriculum vitae 
  • Names and contact details of three personal references
  • Copy of valid Civil ID front and back 

In completing your application, please quote position code number in the email subject line:

Admissions Counselor - ADC - Admissions - 03052021 


Information should be sent to careers@auk.edu.kw

Please Note:

  • The applicant must possess a valid residency in Kuwait.
  • Incomplete applications will not be considered.
  • The position will remain open until filled.
  • Only selected candidates will be contacted.

Reports to: IT

Scope and Purposes:

Performs with limited supervision. Work involves assisting in the design, production, and preparation of audio/visual materials using videography, audio, and video equipment. Uses initiative and independent judgment to solve complex audio-visual issues.


Essential Duties and Responsibilities: (not all inclusive)

  • Install, configure, monitor, maintain and troubleshoot audio-visual equipment.
  • Maintain the inventory of audio-visual equipment; handle check-in and check-out of multimedia equipment.
  • Provide technical support for events.
  • Maintain and service all forms of multimedia equipment.
  • Provide on-site support and troubleshoot all multimedia equipment:
    • Audio systems
    • Projectors
    • DVD & video players
    • Connectivity between multimedia devices
    • Audio/video wiring system on campus
  • Provide quality assurance of sound and lighting systems prior to events and/or classes.
  • Set-up and operate the portable audio-visual systems both indoors and outdoors.
  • Maintain files of specifications and catalogs.
  • Coordinate teleconference programs including scheduling, setting up equipment, and copying handouts.
  • Assist in production planning, which includes locating videography sites, scheduling of studio facilities, and planning travel for the production crew.
  • Perform related work as assigned.

Qualifications:
  • Bachelor's degree in a related field is preferred.

Experience:
  • Two years’ experience with audio-visual equipment and production, preferable AV experience in higher education.

Skills and Abilities:
  • Knowledge of principles related to multimedia production activities including audio, video, and photography.
  • Skill in repairing, maintaining, and testing audio-visual equipment.
  • History of working with AV cabling.
  • MS Office experience required.
  • Experience working and configuring videoconferencing sites.

How to Apply:  
Interested applicants are encouraged to submit:

  •  A cover letter 
  • Curriculum vitae 
  • Names and contact details of three personal references.  
  • Copy of valid civil ID front and back.

In completing your application, please quote position code number in the email subject line:

Multimedia Equipment Technician - MET - IT - 26042021 

Information should be sent to careers@auk.edu.kw

Please Note:

  • The applicant must possess a valid residency in Kuwait.
  • Incomplete applications will not be considered.
  • The position will remain open until filled.
  • Only selected candidates will be contacted.

Reports to: IT

Scope and Purposes:

Under general supervision, provides a full range of information technology support services, including client-side installation, configuration, testing, troubleshooting and repair of hardware, software, networks and applications in a centralized IT organization.


Essential Duties and Responsibilities: (not all inclusive)

  • Manage workflow and service request through the IT Helpdesk system.
  • Provide general desktop support on HW/SW issues for end user desktop and laptop machines.
  • Perform desk-side support services on software installation, AV, PC configuration, network printer installation/configuration of other PC tools and softwares.
  • Continually keep abreast of and understand client’s IT policies, standards, and technical controls and compliance process. Advocate and promote IT awareness and compliance.
  • Assist in recommending appropriate hardware and software configurations to meet user needs, and develop specifications to purchase new hardware, software, and other peripheral devices based on established departmental standards.
  • Perform IT support duties using automated tools as defined by the appropriate IT team lead, work with other support groups and vendors to provide seamless support to staff and students.
  • Analyze problems and develop creative solutions for resolving them and preventing future occurrences.
  • Maintain documentation on activities, upgrades, utility of licenses/software and enhancements at work.

Qualifications:
  • Bachelor's degree in computer acience or related discipline
  • Technical certifications: MCSE, MCITP preferable

Experience:
  • 3+ years IT work experience

Skills and Abilities:
  • Demonstrated expertise in configuring, installing, and troubleshooting PC systems, Microsoft OS, AV, MS Office applications, network configuration, and printers.
  • Experience in supporting MAC environment is essential.
  • Must be customer-oriented and have effective productivity/work output.
  • Must be a team player and able to work with minimal supervision.
  • Basic network knowledge and experience.
  • Working knowledge and experience in remote desktop and virtual private network.
  • Must be able to lift and transport up to 50 pounds.

How to Apply:  
Interested applicants are encouraged to submit:

  • A cover letter
  • Curriculum vitae 
  • Names and contact details of three personal references.
  • Copy of valid Civil ID front and back

In completing your application, please quote position code number in the email subject line:

IT Support Technician - IST - IT - 26042021 

Information should be sent to careers@auk.edu.kw

Please Note:

  • The applicant must possess a valid residency in Kuwait.
  • Incomplete applications will not be considered.
  • The position will remain open until filled.
  • Only selected candidates will be contacted.

Reports to: Campus Services Director

Scope and Purposes:

Support a full security control room operation in a 24-hour response environment utilizing and operating all the systems within the control room, ensuring that all requests for assistance are attended to and that all electronic systems are operating to their optimum.


Essential Duties and Responsibilities: (not all inclusive)

  • To operate and respond to all aspects of the control room operation including emergency response, i.e. fire and emergency alarm system. 
  • To assist the superintendent to operate, monitor, evaluate and maintain CCTV systems comprising of 326 cameras, ensuring visual images are always to necessary standards.
  • Manage the intercoms at the campus entrances and offer information on the location of car parks and buildings and any information requested. 
  • Manage the dedicated emergency telephones and the telephone system, and be aware of emergency response procedures. 
  • Manage the radio networks to communicate with security.
  • Maintain records of all visitors to the security control room. 
  • Monitor the fire alarm systems and pass on via radio or telephone any information necessary for the safety and security of the campus.
  • Report—as necessary—any incidents to the emergency services and be able to download the needed recording for any incident.
  • Undertake any other duties that are necessary within the security control room. 
  • Report any failures or issues to the control room superintendent.

Qualifications:
  • Bachelor’s degree related to technology.
  • First aid training and/or certification.

Experience:
  • Minimum of 3+ years’ experience in control room operation/security operations.
  • Familiar with using access control systems and CCTV systems.
  • Experience in safety, security, and first aid policies and procedures. Certified in First Aid is preferable.

Skills:
  • High computer competence.
  • Strong records management skills. 
  • Strong writing and reading skills in English. 
  • Strong communication skills.
  • Understanding and following oral and written instructions. 
  • Accurately observing and recording any misbehavior.
  • Preparing clear and concise written incident reports.

Working Conditions:
Ability to work in a typical office setting and use standard office equipment; ability to remain seated for extended periods of time; communicate in-person or over the telephone; ability to ascend/descend flight(s) of stairs and flexibility in working hours.

How to Apply:  
Interested applicants are encouraged to submit:

  • Curriculum vitae
  • Copy of highest degree 
  • Names and contact details of three personal references 

In completing your application, please quote position code number in the email subject line:

Control Room Operator - CRO - CS - 22022021 


Information should be sent to careers@auk.edu.kw

Please Note:

  • The applicant must possess a valid transferable residency in Kuwait.
  • Incomplete applications will not be considered.
  • The position will remain open until filled.
  • Only selected candidates will be contacted.

Reports to: Campus Services Director

Scope and Purposes:

Responsible for the daily operations of the control room. Main scope involves ensuring all equipment and operators are working well and performing to the best of their abilities. Ensure compliance with policies and procedures and the safety and security of the whole campus.


Essential Duties and Responsibilities: (not all inclusive)

  • Provide a full security control room operation in a 24-hour response environment, utilizing and operating all the systems within the control room, ensuring that all requests for assistance are attended too and that all electronic systems are operating to their optimum.
  • Ensure smooth/uninterrupted operations of CCTV and other electronic surveillance/alarm systems. 
  • Operate, monitor, evaluate and maintain CCTV systems and allied surveillance alarm devices; comprising over 326 cameras ensuring visual images are always to necessary standards.
  • Inform/alert any potential problem detected through the CCTV or electronic surveillance systems.
  • Train new staff on the operation and manning of electronic surveillance/alarm equipment. 
  • Ensure safe custody and serviceability of the CCTV and allied electronic equipment installed in the control room.
  • Monitor radio communication, attend to telephone calls and log-in all important events.
  • Maintain video recording of the monitoring station.
  • Prepare and subsequently monitor the electronic security sections and prepare needed reports regarding the control room.
  • Manage the access control project and related ID issues.
  • Manage the key control system and related key distribution to the campus community.
  • Plan, assign, review, and evaluate the work of assigned staff.

Qualifications:
  • Bachelor’s degree related to technology.
  • First aid training and/or certification.

Experience:
  • Minimum of 5-years’ experience in control room operations.
  • Experience in performance evaluation, employee training and discipline. 
  • Experience in agency regulations, policies, statutes, office administrative processes and procedures. 
  • Experience in safety, security, and first aid policies and procedures.

Skills:
  • High computer competence.
  • Strong supervision developing team skills and managerial skills.
  • Strong records management skills. 
  • Strong writing and reading skills in English and Arabic. 
  • Reading and explaining laws, regulations, policies, and procedures.  
  • Accurately observing and recording any misbehavior.
  • Preparing clear and concise written incident reports. 
  • Determining and executing proper course of action under emergent conditions. 
  • Using initiative and independent judgement within established policy guidelines. 
  • Strong communication skills.

Working Conditions:
Ability to work in a typical office setting and use standard office equipment; ability to remain seated for extended periods of time; communicate in-person or over the telephone; ability to ascend/descend flight(s) of stairs and flexibility in working hours.

How to Apply:  
Interested applicants are encouraged to submit:

  • Curriculum vitae
  • Copy of highest degree 
  • Names and contact details of three personal references 

In completing your application, please quote position code number in the email subject line:

Control Room Superintendent - CRS - CS - 22022021 


Information should be sent to careers@auk.edu.kw

Please Note:

  • The applicant must possess a valid transferable residency in Kuwait.
  • Incomplete applications will not be considered.
  • The position will remain open until filled.
  • Only selected candidates will be contacted.

Reports to: Campus Services Director

Scope and Purposes:
To provide an effective front of house service, including: 

  • Meet the agreed standard and facilitating the daily and weekly audits and react accordingly. 
  • Provide an effective response to community queries and complaints where applicable, and to forward any others to relevant departments. 
  • Support the work of the department in service monitoring and supplier management, ensuring that the required standards are maintained both front (FOH) and back of house (BOH). 
  • To provide administrative support to enable the facilities to function effectively and efficiently.

Essential Duties and Responsibilities: (not all inclusive)

  • Overlooking the day to day running of the soft services operation, ensuring continuous responsibility for providing a safe, quality, and cost-effective service.
  • Advising and instructing domestics and supervisors in their daily duties.
  • Working with the campus services director in the continuous review, amendment, and development of the standard operating procedure manuals with respect to soft services.
  • Maintaining courteous and pleasant communication with the AUK community.
  • Supporting the campus services director to identify, develop, and implement efficiencies within service initiatives in line with AUK procedures.
  • Leading and supervising cleaning services staff, carrying out routine and ad-hoc cleaning duties as required to ensure compliance with contract performance standards.
  • Have a proven track record in project (event, office movement, classroom setups…) set up, scheduling, planning, and reporting.
  • Proven track record of delivering projects on time.
  • Resource requirement planning.
  • Inter-departmental and client facing skills and ability to deal with all people.
  • Capable of managing commercial correspondence with suppliers.

Qualifications:
  • Diploma or higher in a related field.
  • First aid training and/or certification.

Experience & Skills:
  • Minimum experience of 5 years in related field.
  • Previous experience in soft services in hotels, other universities, or a large corporation.
  • Previous experience of managing a team in housekeeping.
  • Strong communication skills in English.
  • Strong Microsoft applications skills.
  • Good organizational skills.
  • Health, safety, and environmental experience or training.
  • People management skills.
  • Strong emotional intelligence skills.
  • Previous high-profile service delivery experience.
  • Ability to develop practical knowledge of subject areas relevant to the successful delivery of the services.
  • An understanding of quality management systems and processes.
  • Proven track record in delivering results.
  • Strong people and performance management skills.
  • Ability to evaluate options, develop solutions and make decisive decisions.
  • Strong business development skills.
  • Strong customer service skills.
  • Able to manage and complete tasks on time.
  • Ability to maintain records and reports for all works.
  • Monitor the day to day operations and lead by example.
  • Active person, able to keep doing rounds and ensuring all work is being done according to the quality and time needed.

How to Apply:  
Interested applicants are encouraged to submit:

  • Curriculum vitae
  • Copy of highest degree 
  • Names and contact details of three personal references 

In completing your application, please quote position code number in the email subject line:

Soft Services Coordinator - SSC - CS - 22022021


Information should be sent to careers@auk.edu.kw

Please Note:

  • The applicant must possess a valid transferable residency in Kuwait.
  • Incomplete applications will not be considered.
  • The position will remain open until filled.
  • Only selected candidates will be contacted.

Reports to: Campus Services Director

Scope and Purposes:
Safety & security coordinator handles all security and safety responsibilities at the American University of Kuwait, such as access to buildings and grounds, identifying the factors of safety and security, and finding ways of managing them through technical, operational, and procedural safeguards/procedures. The person will oversee and coordinate safety and security efforts across the AUK campus.


Essential Duties and Responsibilities: (not all inclusive)

  • Secure the campus buildings and facilities around the clock.
  • Familiarize with the policies and procedures of the University, development of safety and security policies and procedures, and provide information and assistance to faculty, staff, students, and visitors.
  • Available after regular hours via AUK-provided mobile phone and as necessary, in person, helps members of the University community who may need emergency assistance at any time.
  • Respond and act quickly to fire, health, and safety issues.
  • Observe students and enforce control when necessary.
  • Report to campus services director any irregularities, security breaches, safety hazards, and emergency situations, and prepare incident reports and referrals promptly within 24 hours of an incident.
  • Liaise with fire-brigade, police, and other government offices when necessary, ensure implementation of safety and security procedures in accordance with guidelines from state or regulatory authorities and conduct periodic safety drills for all campus occupants.
  • Supervise security staff on the campus and maintain daily record of security activities, attend meetings, and perform any other jobs as assigned.‚Äč

Qualifications:
  • Diploma or higher.
  • First aid training and/or certification.

Experience:
  • Minimum 5 years of experience as a security officer, or a comparable position (eg. military, police, etc.) of which 2 years should be as a team leader. 

Skills:
  • Strong emotional intelligence skills.
  • Ability to interact diplomatically. 
  • Very strong communication skills.
  • Skilled in all safety & security equipment and procedures. 
  • Good knowledge of Microsoft applications.
  • Verbal communication skills (bilingual – Arabic and English). 
  • Writing skills in English and Arabic.

Other comments for consideration:
  • The ability to work beyond normal working hours. 
  • The ability to respond quickly when assistance is requested. 
  • The ability to control the University environment. 
  • The ability to prepare reports on Microsoft applications.
  • The ability to maintain effective working relationships with fellow employees, law enforcement agencies, and the public. 

How to Apply:  
Interested applicants are encouraged to submit:

  • Curriculum vitae
  • Copy of highest degree 
  • Names and contact details of three personal references 

In completing your application, please quote position code number in the email subject line:

Safety & Security Coordinator - SSC - CS - 22022021


Information should be sent to careers@auk.edu.kw

Please Note:

  • The applicant must possess a valid transferable residency in Kuwait.
  • Incomplete applications will not be considered.
  • The position will remain open until filled.
  • Only selected candidates will be contacted.

Reports to: Campus Services Director

Scope and Purposes:
This position will provide general maintenance of electro-mechanical services especially in electrical works in the University buildings.  The person should be available during and after normal working hours for any emergency technical assistance.


Essential Duties and Responsibilities: (not all inclusive)

  • Provide all types of engineering & technical assistance to the AUK community. 
  • Maintain electricity flow and sudden shortage/fuse when required including maintenance of emergency diesel generators.
  • Periodical, planned preventive maintenance of electro-mechanical system, adjusting air-conditioning to maintain standard temperatures in the buildings.
  • Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.
  • Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  • Repair and maintenance of building, power supply, interior-exterior lighting system, fire alarm, signage, plumbing, and mechanical systems including irrigation water supply system etc. and prepare a list of materials required for maintenance and coordinate with concerned people for purchase.
  • Maintain daily reports, work orders, energy reading, locks & keys, tools, technical data & information, follow-up as needed and control of materials, etc.
  • Supervise contracting staff and vendors who are involving in any kind of civil, electro-mechanical works on campus and assist AUK departments with any technical assistance required for event set-up, office rearranging, etc.
  • Oversee maintenance of elevators, automatic doors, etc. by external contractors.
  • Liaise with MEW sub-station maintenance personnel during their visits.

Qualifications:
  • High school diploma required.
  • Diploma in electrical engineering/mechanical is preferred.
  • Valid driving license is a plus.
  • Good spoken and written English.
  • Good spoken Arabic.

Experience:
  • 5 years’ experience in residential FM projects.

Skills:
  • Basic knowledge on how to use a computer.
  • Strong communication skills.
  • Proficiency in multi-technical skills.
  • Writing skills to be able to fill out daily reports and to handle the maintenance forms.
  • Troubleshooting skills.
  • Flexible personality; easily adapt with any situation.
  • Able to work under pressure and handle unexpected situations.

Other comments for consideration:
  • Ability to lead the technical team efficiently.
  • Ability to deal with interruptions throughout the workday.  
  • Ability to work flexible hours.
  • Ability to make decisions at times.

How to Apply:  
Interested applicants are encouraged to submit:

  • Curriculum vitae
  • Copy of highest degree 
  • Names and contact details of three personal references 

In completing your application, please quote position code number in the email subject line:

Senior Facilities Technician - SFT – CS - 22022021


Information should be sent to careers@auk.edu.kw

Please Note:

  • The applicant must possess a valid transferable residency in Kuwait.
  • Incomplete applications will not be considered.
  • The position will remain open until filled.
  • Only selected candidates will be contacted.