Careers

Scope and Purposes:

Support a full security control room operation in a 24-hour response environment utilizing and operating all the systems within the control room, ensuring that all requests for assistance are attended to and that all electronic systems are operating to their optimum.

Essential Duties and Responsibilities: (not all inclusive)

• To operate and respond to all aspects of the control room operation including emergency response, i.e. fire and emergency alarm system. 
• To assist the superintendent to operate, monitor, evaluate and maintain CCTV systems comprising of 326 cameras, ensuring visual images are always to necessary standards.
• Manage the intercoms at the campus entrances and offer information on the location of car parks and buildings and any information requested. 
• Manage the dedicated emergency telephones and the telephone system, and be aware of emergency response procedures. 
• Manage the radio networks to communicate with security.
• Maintain records of all visitors to the security control room. 
• Monitor the fire alarm systems and pass on via radio or telephone any information necessary for the safety and security of the campus.
• Report—as necessary—any incidents to the emergency services and be able to download the needed recording for any incident.
• Undertake any other duties that are necessary within the security control room. 
• Report any failures or issues to the control room superintendent.

• Bachelor’s degree related to technology.
• First aid training and/or certification.

• Minimum of 3+ years’ experience in control room operation/security operations.
• Familiar with using access control systems and CCTV systems.
• Experience in safety, security, and first aid policies and procedures. Certified in First Aid is preferable.

• High computer competence.
• Strong records management skills. 
• Strong writing and reading skills in English. 
• Strong communication skills.
• Understanding and following oral and written instructions. 
• Accurately observing and recording any misbehavior.
• Preparing clear and concise written incident reports.

How to Apply:  
Interested applicants are encouraged to submit:

• Curriculum vitae
• Copy of highest degree 
• Names and contact details of three personal references 

In completing your application, please quote position code number in the email subject line:

Control Room Operator - CRO - CS - 22022021 

Information should be sent to careers@auk.edu.kw. 

Please Note:

• The applicant must possess a valid transferable residency in Kuwait.
• Incomplete applications will not be considered.
• The position will remain open until filled.
• Only selected candidates will be contacted.

Scope and Purposes:

Responsible for the daily operations of the control room. Main scope involves ensuring all equipment and operators are working well and performing to the best of their abilities. Ensure compliance with policies and procedures and the safety and security of the whole campus.

Essential Duties and Responsibilities: (not all inclusive)

• Provide a full security control room operation in a 24-hour response environment, utilizing and operating all the systems within the control room, ensuring that all requests for assistance are attended too and that all electronic systems are operating to their optimum.
• Ensure smooth/uninterrupted operations of CCTV and other electronic surveillance/alarm systems. 
• Operate, monitor, evaluate and maintain CCTV systems and allied surveillance alarm devices; comprising over 326 cameras ensuring visual images are always to necessary standards.
• Inform/alert any potential problem detected through the CCTV or electronic surveillance systems.
• Train new staff on the operation and manning of electronic surveillance/alarm equipment. 
• Ensure safe custody and serviceability of the CCTV and allied electronic equipment installed in the control room.
• Monitor radio communication, attend to telephone calls and log-in all important events.
• Maintain video recording of the monitoring station.
• Prepare and subsequently monitor the electronic security sections and prepare needed reports regarding the control room.
• Manage the access control project and related ID issues.
• Manage the key control system and related key distribution to the campus community.
• Plan, assign, review, and evaluate the work of assigned staff.

• Bachelor’s degree related to technology.
• First aid training and/or certification.

• Minimum of 5-years’ experience in control room operations.
• Experience in performance evaluation, employee training and discipline. 
• Experience in agency regulations, policies, statutes, office administrative processes and procedures. 
• Experience in safety, security, and first aid policies and procedures.

• High computer competence.
• Strong supervision developing team skills and managerial skills.
• Strong records management skills. 
• Strong writing and reading skills in English and Arabic. 
• Reading and explaining laws, regulations, policies, and procedures.  
• Accurately observing and recording any misbehavior.
• Preparing clear and concise written incident reports. 
• Determining and executing proper course of action under emergent conditions. 
• Using initiative and independent judgement within established policy guidelines. 
• Strong communication skills.

How to Apply:  
Interested applicants are encouraged to submit:

• Curriculum vitae
• Copy of highest degree 
• Names and contact details of three personal references 

In completing your application, please quote position code number in the email subject line:

Control Room Superintendent - CRS - CS - 22022021 

Information should be sent to careers@auk.edu.kw. 

Please Note:

• The applicant must possess a valid transferable residency in Kuwait.
• Incomplete applications will not be considered.
• The position will remain open until filled.
• Only selected candidates will be contacted.

Scope and Purposes:
To provide an effective front of house service, including: 

• Meet the agreed standard and facilitating the daily and weekly audits and react accordingly. 
• Provide an effective response to community queries and complaints where applicable, and to forward any others to relevant departments. 
• Support the work of the department in service monitoring and supplier management, ensuring that the required standards are maintained both front (FOH) and back of house (BOH). 
• To provide administrative support to enable the facilities to function effectively and efficiently.

Essential Duties and Responsibilities: (not all inclusive)

• Overlooking the day to day running of the soft services operation, ensuring continuous responsibility for providing a safe, quality, and cost-effective service.
• Advising and instructing domestics and supervisors in their daily duties.
• Working with the campus services director in the continuous review, amendment, and development of the standard operating procedure manuals with respect to soft services.
• Maintaining courteous and pleasant communication with the AUK community.
• Supporting the campus services director to identify, develop, and implement efficiencies within service initiatives in line with AUK procedures.
• Leading and supervising cleaning services staff, carrying out routine and ad-hoc cleaning duties as required to ensure compliance with contract performance standards.
• Have a proven track record in project (event, office movement, classroom setups…) set up, scheduling, planning, and reporting.
• Proven track record of delivering projects on time.
• Resource requirement planning.
• Inter-departmental and client facing skills and ability to deal with all people.
• Capable of managing commercial correspondence with suppliers.

• Diploma or higher in a related field.
• First aid training and/or certification.

• Minimum experience of 5 years in related field.
• Previous experience in soft services in hotels, other universities, or a large corporation.
• Previous experience of managing a team in housekeeping.
• Strong communication skills in English.
• Strong Microsoft applications skills.
• Good organizational skills.
• Health, safety, and environmental experience or training.
• People management skills.
• Strong emotional intelligence skills.
• Previous high-profile service delivery experience.
• Ability to develop practical knowledge of subject areas relevant to the successful delivery of the services.
• An understanding of quality management systems and processes.
• Proven track record in delivering results.
• Strong people and performance management skills.
• Ability to evaluate options, develop solutions and make decisive decisions.
• Strong business development skills.
• Strong customer service skills.
• Able to manage and complete tasks on time.
• Ability to maintain records and reports for all works.
• Monitor the day to day operations and lead by example.
• Active person, able to keep doing rounds and ensuring all work is being done according to the quality and time needed.

How to Apply:  
Interested applicants are encouraged to submit:

• Curriculum vitae
• Copy of highest degree 
• Names and contact details of three personal references 

In completing your application, please quote position code number in the email subject line:

Soft Services Coordinator - SSC - CS - 22022021

Information should be sent to careers@auk.edu.kw. 

Please Note:

• The applicant must possess a valid transferable residency in Kuwait.
• Incomplete applications will not be considered.
• The position will remain open until filled.
• Only selected candidates will be contacted.

Scope and Purposes:
Safety & security coordinator handles all security and safety responsibilities at the American University of Kuwait, such as access to buildings and grounds, identifying the factors of safety and security, and finding ways of managing them through technical, operational, and procedural safeguards/procedures. The person will oversee and coordinate safety and security efforts across the AUK campus.

Essential Duties and Responsibilities: (not all inclusive)

• Secure the campus buildings and facilities around the clock.
• Familiarize with the policies and procedures of the University, development of safety and security policies and procedures, and provide information and assistance to faculty, staff, students, and visitors.
• Available after regular hours via AUK-provided mobile phone and as necessary, in person, helps members of the University community who may need emergency assistance at any time.
• Respond and act quickly to fire, health, and safety issues.
• Observe students and enforce control when necessary.
• Report to campus services director any irregularities, security breaches, safety hazards, and emergency situations, and prepare incident reports and referrals promptly within 24 hours of an incident.
• Liaise with fire-brigade, police, and other government offices when necessary, ensure implementation of safety and security procedures in accordance with guidelines from state or regulatory authorities and conduct periodic safety drills for all campus occupants.
• Supervise security staff on the campus and maintain daily record of security activities, attend meetings, and perform any other jobs as assigned.​

• Diploma or higher.
• First aid training and/or certification.

• Minimum 5 years of experience as a security officer, or a comparable position (eg. military, police, etc.) of which 2 years should be as a team leader. 

• Strong emotional intelligence skills.
• Ability to interact diplomatically. 
• Very strong communication skills.
• Skilled in all safety & security equipment and procedures. 
• Good knowledge of Microsoft applications.
• Verbal communication skills (bilingual – Arabic and English). 
• Writing skills in English and Arabic.

• The ability to work beyond normal working hours. 
• The ability to respond quickly when assistance is requested. 
• The ability to control the University environment. 
• The ability to prepare reports on Microsoft applications.
• The ability to maintain effective working relationships with fellow employees, law enforcement agencies, and the public. 

How to Apply:  
Interested applicants are encouraged to submit:

• Curriculum vitae
• Copy of highest degree 
• Names and contact details of three personal references 

In completing your application, please quote position code number in the email subject line:

Safety & Security Coordinator - SSC - CS - 22022021

Information should be sent to careers@auk.edu.kw. 

Please Note:

• The applicant must possess a valid transferable residency in Kuwait.
• Incomplete applications will not be considered.
• The position will remain open until filled.
• Only selected candidates will be contacted.

Scope and Purposes:
This position will provide general maintenance of electro-mechanical services especially in electrical works in the University buildings.  The person should be available during and after normal working hours for any emergency technical assistance.

Essential Duties and Responsibilities: (not all inclusive)

• Provide all types of engineering & technical assistance to the AUK community. 
• Maintain electricity flow and sudden shortage/fuse when required including maintenance of emergency diesel generators.
• Periodical, planned preventive maintenance of electro-mechanical system, adjusting air-conditioning to maintain standard temperatures in the buildings.
• Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.
• Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Repair and maintenance of building, power supply, interior-exterior lighting system, fire alarm, signage, plumbing, and mechanical systems including irrigation water supply system etc. and prepare a list of materials required for maintenance and coordinate with concerned people for purchase.
• Maintain daily reports, work orders, energy reading, locks & keys, tools, technical data & information, follow-up as needed and control of materials, etc.
• Supervise contracting staff and vendors who are involving in any kind of civil, electro-mechanical works on campus and assist AUK departments with any technical assistance required for event set-up, office rearranging, etc.
• Oversee maintenance of elevators, automatic doors, etc. by external contractors.
• Liaise with MEW sub-station maintenance personnel during their visits.

• High school diploma required.
• Diploma in electrical engineering/mechanical is preferred.
• Valid driving license is a plus.
• Good spoken and written English.
• Good spoken Arabic.

• 5 years’ experience in residential FM projects.

• Basic knowledge on how to use a computer.
• Strong communication skills.
• Proficiency in multi-technical skills.
• Writing skills to be able to fill out daily reports and to handle the maintenance forms.
• Troubleshooting skills.
• Flexible personality; easily adapt with any situation.
• Able to work under pressure and handle unexpected situations.

• Ability to lead the technical team efficiently.
• Ability to deal with interruptions throughout the workday.  
• Ability to work flexible hours.
• Ability to make decisions at times.

How to Apply:  
Interested applicants are encouraged to submit:

• Curriculum vitae
• Copy of highest degree 
• Names and contact details of three personal references 

In completing your application, please quote position code number in the email subject line:

Senior Facilities Technician - SFT – CS - 22022021

Information should be sent to careers@auk.edu.kw. 

Please Note:

• The applicant must possess a valid transferable residency in Kuwait.
• Incomplete applications will not be considered.
• The position will remain open until filled.
• Only selected candidates will be contacted.

Scope and Purposes:

This position is responsible for the development, management, and oversight of learning outcomes designed to positively impact student clubs and organizations and guiding these entities to improve their efficiency. The coordinator will liaise with campus personnel/departments to ensure a campus environment that promotes the holistic learning and engagement of students.

Essential Duties and Responsibilities: (not all inclusive)

• Supervises daily operations of general Student Life programs and activities directly related to clubs and organizations including recruitment, registration and training for all related students and their advisors, and organizing publications and programs.
• Offers direct guidance to the clubs & organizations at AUK, functioning as the Student Life official coordinator for assisting in the planning of programs and events associated with the clubs and organizations.
• Plans towards improving and expanding the general direction of student-related clubs and organizations at AUK.
• Assists the director in managing budget items directly related to student clubs and organizations, and other related programs.
• Designs and implements comprehensive training modules, including handbooks and procedures for student clubs, organizations, officers, and advisors.
• Assists in current and new policy development and revision for clubs and organizations.
• Liaises with and provides support for club advisors, officers, and other members of the community as needed.
• Tracks club programs and services in an effort to monitor quality, assess programs, and improves services as needed.
• Administers and ensures compliance with University policies and procedures for both on and off campus functions hosted by Student Life and/or clubs.
• Assists the director in identifying sponsorship opportunities for student clubs and overall department programs and events.
• Provides advice, appropriate counsel, and support to students.
• Assists in the development of Student Affairs/Student Life publications.
• Assists in policy development and revision when appropriate.
• Establishes and maintains effective working relationships with campus and external constituents.
• Ability to work flexible hours with a work schedule including some evenings and weekends.
• Assists in activities and functions related to Student Life specifically, and Student Affairs generally, including but not limited to orientation, Welcome Week, International Week, and graduation.
• Serves on University committees as deemed fit.
• Performs other responsibilities and duties as assigned.

• Bachelor’s degree required.
• Experience in related field preferred.

• Excellent oral and written communications and interpersonal skills (Arabic and English)
• Ability to work with diverse constituencies.
• Ability to coordinate and market programs.
• Computer skills required.

How to Apply:  
Interested applicants are encouraged to submit:

• A cover letter
• Curriculum vitae 
• Names and contact details of three personal references.  

In completing your application, please quote position code number in the email subject line:

Clubs/Orgs Coordinator - COC –SL - 02022021 

Information should be sent to careers@auk.edu.kw. 

Please Note:

• The applicant must possess a valid residency in Kuwait.
• Incomplete applications will not be considered.
• The position will remain open until filled.
• Only selected candidates will be contacted.

Scope and Purposes:

Reporting to the Assistant Director – Alumni Affairs, Alumni Coordinator responsibilities include the development, implementation, and evaluation of programs and services designed to promote alumni engagement and development.

Essential Duties and Responsibilities: (not all inclusive)

• Assist in executing alumni affairs events: Alumni Reunion, Return of the Wolfpack, and Senior Launch
• Liaise with the necessary departments and vendors (PR, purchasing, campus services, Student Life, and event organizers) to execute these events.
• Assist in executing and promoting the annual alumni magazine from contacting alumni businesses, to conducting interviews, to writing feature articles and Q&A’s.
• Liaise with the PR graphic designer to design the layout of the magazine and ensure the content and design go through the necessary approval process.
• Prepare press releases for AACD.
• Keep track of alumni affairs visits in the AACD shared stats sheet.
• Sign clearance forms for seniors.
• Prepare weekly posts for AACD on events and/or services on the Student Affairs official Instagram account @aukstudentaffairs and alumni Instagram @auk_alumni.
• Oversee design, layout, appearance, and communication of alumni Instagram account including covering any alumni event/activity on @auk_alumni.
• Cover student affairs-related events on Instagram story upon request by the vice president for student affairs.
• Establish and maintain two-way communication with alumni, locally and internationally.
• Share news, events, job vacancies, and any announcements pertaining to alumni via email regularly.
• Update information on the online alumni platform, as well as promote events, communicate AACD services, reply to inquiries, and keep an open dialogue.
• Schedule, organize, and promote alumni business booths.
• Assist in activities and functions related to AACD specifically, and Student Affairs generally, including but not limited to orientation, Awards Night, and graduation.
• Serve on University committees as deemed fit.
• Perform other responsibilities and duties as assigned.

• Bachelor’s degree required, AUK graduate preferred.

• One to two years of related experience in alumni relations, career services, or a closely related function.
• Experience developing one-on-one relationships with students and alumni of different backgrounds and abilities.
• Experience in social media and design.

• Strong desire and natural ability to deal with people.
• Knowledge and involvement in AUK’s community.
• Ability to work collaboratively with a diverse team.
• Ability to network and build relationships.
• Strong writing skills.
• May require proven background in writing, editing, and design.

How to Apply:  
Interested applicants are encouraged to:

• Submit a cover letter
• Curriculum vitae 
• Names and contact details of three personal references.  

In completing your application, please quote position code number in the email subject line:

Alumni Coordinator - ALC - AACD - 02022021 

Information should be sent to careers@auk.edu.kw. 

Please Note:

• The applicant must possess a valid residency in Kuwait.
• Incomplete applications will not be considered.
• The position will remain open until filled.
• Only selected candidates will be contacted.

Scope and Purposes:

Student support specialist staff members are responsible for providing all registration support to students, supporting requests from faculty and administrators, and other duties as assigned. They conduct the SAR sessions, assist students with registration issues, process all forms, issue letters for various government agencies, and develop and update RO forms. Student support specialist staff are also charged with developing initiatives that increase student access to and engagement with the Office of the Registrar (e.g., development of an online helpdesk tool to eliminate traffic in the office).

Essential Duties and Responsibilities: (not all inclusive)

• Responds promptly to phone, email, text, and fax inquiries, and greets and assists students and parents (per University policy) with registration problems, questions about University policies & procedures, and requests for transcripts, records, and enrollment verification letters.
• Processes students’ requests in Banner as per policies & procedures.
• Demonstrates the University’s online registration service to new students during student advising and registration (SAR) sessions.
• Maintains & updates all Office forms (paper & digital) and communicates updates to relevant units.
• Collaborates with admissions & AAC in the transfer credit process, and manages student academic records to ensure accurate filing of all necessary documents, including archiving records as needed.
• Assists colleagues in developing the University’s schedule of classes for each semester, and manages classroom/laboratory reservations.
• Creates and updates RO content on the AUK website and portal and develops initiatives (e.g. Zoom) to improve student access to and engagement with the Office of the Registrar.
• Additional responsibilities as assigned by the associate registrar.

• B.A. or its equivalent required.
• Excellent spoken and written English.
• Good spoken and written Arabic.
• Experience in college/university setting strongly preferred.

• Experience working effectively as a team member.

• High computer competence.
• Strong organizational skills.
• Strong records management skills.
• Establish and strengthen trust and confidence in the Office, establish and strengthen the Office’s credibility with individuals and communities within and outside of AUK.
• Manage telephone calls to ensure that all inquiries are handled effectively.
• Strong communication skills, recognize values and differences among individuals and across groups; adjust behaviors to effectively work with others in diverse situations.
• Strong writing skills in English.

• The ability to deal with interruptions throughout the workday.
• The ability to work some flexible hours (some evening & weekend hours).
• The ability to work effectively in a dynamic and team-oriented environment.
• The ability to interact effectively with students (current & prospective), parents, faculty, and administration.

How to Apply:  
Interested applicants are encouraged to submit:

•  A cover letter 
• Curriculum vitae 
• Names and contact details of three personal references.  

In completing your application, please quote position code number in the email subject line:

Student Support Specialist - STSS – REGISTRAR - 02022021 

Information should be sent to careers@auk.edu.kw. 
 

Please Note:

• The applicant must possess a valid residency in Kuwait.
• Incomplete applications will not be considered.
• The position will remain open until filled.
• Only selected candidates will be contacted.

Scope and Purposes:

Under the supervision of the director of PR & Marketing, this position will provide support on multiple areas related to marketing, interactive media, and creative design.

Essential Duties and Responsibilities: (not all inclusive)

• Serves as AUK’s primary photographer and videographer.
• Manages AUK photography and videography projects, requests, archive, and quality assurance.
• Design creative projects for various departments in AUK, as delegated by the supervisor.
• Contribute to project-planning from designing artwork in the initial concept phase to the final printing phase.
• Works on content development, design, and review.
• Develops marketing content and key branding messages.
• Works closely with communications coordinator and designers on developing internal and external publications.
• This position requires the ability to consistently produce a high volume of quality work, meet tight deadlines, and follow-up with internal clients to complete assignments on time.
• Other special projects as assigned by the supervisor.

• Bachelor’s degree in any of the following fields: graphic design, commercial art, visual communications, mass communication, advertising, or computer graphics.
• 3-4 years of actual professional experience in graphic design, and design management.

• Expert with Apple Mac computers, and proficiency with state-of-the-art software to produce accurate and innovative graphic designs such as Photoshop, Illustrator, InDesign, and Freehand.
• Candidate should be a supportive team member as well as work independently on multiple projects in a fast-paced environment.
• Strong interpersonal, communication, presentation, and customer service skills required.
• Must possess a positive attitude, a great work ethic and willingness to see projects through to completion.
• Photography and videography skills (composing a shot, understanding framing, color and light to create a visually attractive shot).
• Willingness to attend evening and off-campus University events for coverage.
• Ability to be flexible and adaptable to change.
• Bilingual skills (English and Arabic) is required.

How to Apply:  
Interested applicants are encouraged to:

• Submit a cover letter
• Curriculum vitae 
• Names and contact details of three personal references.  

In completing your application, please quote position code number in the email subject line:

Integrated Marketing Communications Coordinator - IMCC/PRM/01112020 

Information should be sent to careers@auk.edu.kw. 

Please Note:

• The applicant must possess a valid residency in Kuwait.
• Incomplete applications will not be considered.
• The position will remain open until filled.
• Only selected candidates will be contacted.

Scope and Purpose:

The Director of the Counseling Center is responsible for the administration and coordination of mental health and disability services for students.

Essentials Duties and Responsibilities: (not all inclusive)

• Develops and assesses programs and initiatives designed to promote student well-being.
• Coordinates and maintains records and services for students with mental health issues, medical conditions, and disabilities.
• Provides oversight of clinical and administrative supervision to counseling staff; oversees professional development of counseling staff; plans and facilitates counseling staff meetings and case consultations.
• Oversees the operations of counseling.
• Maintains a counseling caseload; assists in program development and assessment; facilitates referrals; provides resources; and supports/develops initiatives to increase retention, student persistence, and student learning.
• Develops and enforces protocol and procedures that adhere to and uphold state laws and ethical standards as defined by the appropriate licensing boards.
• Provides support and training for the university community on issues affecting students’ mental health and well-being. Develops resources for office publication and training.
• Serves as lead and primary point of contact for issues related to students’ mental health.
• Provides consultation for families, faculty, and staff related to student mental health concerns, in addition to crisis consultation.
• Oversees the coordination of educational and prevention programs that focus on the developmental needs of college students to promote personal adjustment and growth.
• Works closely with administrative staff to ensure comprehensive care for students and their intersecting needs.
• Oversees and maintains a community referral resource network.
• Serves on college committees, oversight groups, and task forces related to student well-being.
• Participates in activities and associations related to college health and the maintenance of professional skills, standards, and competencies.
• Represents the center on college initiatives and activities.
• Performs other relevant duties as assigned.

• A master's degree in counseling, clinical psychology, social work, or related field.
• A minimum of five years of experience in individual and group counseling, disability services, crisis intervention, outreach, education, consultation, and clinical supervision, preferably in a college/university setting.

How to Apply:  
Interested applicants are encouraged to:

• Submit a cover letter
• Curriculum vitae 
• Names and contact details of three personal references.  

In completing your application, please quote position code number in the email subject line:

Director of the Counseling Center - SA - DCC/SA/25112019 

Information should be sent to careers@auk.edu.kw. 
 

Please Note:

• The applicant must possess a valid residency in Kuwait
• Incomplete applications will not be considered.
• The position will remain open until filled.
• Only selected candidates will be contacted.